Telephone calls are one of the primary privileges that the offender/client has afforded to them to help maintain connections with family and loved ones during incarceration or treatment. Maintaining these connections positively influences behavior and the likelihood an offender/client will succeed upon release.
ICSolutions Advanced Technology information:
Inmate telephone service is provided through ICSolutions. For questions or assistance regarding the telephone system or services, please contact the ICSolutions Customer Call Center at (888) 506-8407, 24 hours a day, 365 days a year, or via email through their Contact Form. If you need assistance logging into your already created account, please click here to retrieve your username or reset your password.
Para información sobre llamadas a internos en español, haga clic aquí.
Frequently Asked Questions regarding inmate calls through ICSolutions
Visit the ICSolutions FAQ website here for quick answers to 24 commonly asked questions.
3 Ways to Purchase Prepaid Phone Services
Online: The fastest and easiest way to purchase prepaid phone services is by using the company’s Online Payment Processing Service. This service allows you to conveniently purchase prepaid phone services using a credit or debit card. As soon as your payment is complete, your inmate has access to the prepaid services that were just purchased.
By phone: You can call the toll-free customer service center at (888) 506-8407. Customer Care Representatives are available 24 hours a day, 365 days a year to answer your questions and process your purchase.
By mail: If you want to purchase prepaid phone services for a Prepaid Account using a check or money order, please mail to:
ICSolutions
Attn: Customer Service Department/Prepaid Account
2200 Danbury Street
San Antonio, TX 78217
When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment the following: your name, address and the designated telephone number you wish to receive calls from.
If you want to purchase prepaid phone services for a Debit Telephone Account using a check or money order, please mail to:
ICSolutions
Attn: Customer Service Department/Debit Telephone Account
2200 Danbury Street
San Antonio, TX 78217
When purchasing prepaid phone services through a mail-in purchase, please be sure to include with your payment:
Your name
Your address
Your daytime telephone number
Name of the facility where inmate is being held
Inmate’s name